$300 Visa gift card - Never received

I registered my Verizon Fios $300 Visa Prepaid Card through the link sent by email on 11/15/2019. It said I should receive my gift card at the service address approximately 30 days after the registration. It is already April and I still haven't received the gift card yet. Does anyone know how to track this gift card mailing issue?

Re: $300 Visa gift card - Never received

Hi hsnu101105,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.