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I just got the 1GB Fios Internet service installed in my place 7 days ago.
I filled out a form I got on the Verizon site for a one time $50 coupon and received an email for redeeming the associated coupon including a coupon code.
The Verizon special event offer coupon is to Get a $50 Bill Credit now that I have just started using Verizon on September 28th 2025.
I received the email to redeem it.
The email has a link to redeem it, as well as the home internet activation code, but takes me to an error code page.
It says when you activate a new Fios Home Internet plan. Redeem at any Verizon location or online*.
When I click the online option it takes me to a page saying
"This account isn't eligible for offers", but I checked every detail of the one time coupon, and I do qualify to redeem it. I could call Customer service but I'd love to redeem this on line towards my first bill. I haven't yet been billed, as I just started my service on September 28th.
Coupon emailed to me reads:
"Fios Home Internet: Offer available 9.4.25 through 12.31.25. Requires activation/installation of a new Fios Home internet service. Availability varies. One time use coupon code must be redeemed at the point of sale. Bill credit applied within 1-2 billing cycles of activation. Limit one offer per Verizon account."
Thanks in advance for any help anyone at Verizon can offer.
Hi paddy74,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply, and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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