5G Home Plus Perks
Enthusiast - Level 1

I signed up for the 5G Home Plus where the Grubhub gift card, the discount for the sound-bar and the $200 Verizon gift card was offered. I got the code for the $50 Verizon gift card rebate, which I did not redeem because it was the wrong perk.  I have exchanged many many messages  with Verizon, and phone calls. In January 6th I was told that my ticket was being escalated and that I should hear back within 10 to 15 days. Well, it is March 5th and nothing. Today another rep told me that I inly qualified for the $50 gift card. He/she apologized for the “miscommunication.” I am sorry, that is not miscommunication, that is not wanting to honor the offer.  Very frustrating … 

1 Reply
Moderator Emeritus

Hi Jogabrielu,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.