$99 Installation Fee Not Waived

I am dealing with this right now!

the chat is a joke they dont help at all they just try to trick you to get upgrades and they dont solve any issues. I have a screen record of an agent sending me random links to approve an upgrade and pushing for me to take a look at it when I specifically said I was not interested. I called him out and he disconnected me right away. I had long conversation with an actual agent on the phone and she said she submitted a request to waive it and still nothing. I even ask for a confirmation or something to make sure I can refer back to that number if i need to call back, and she said no is fine just go back to the account and few days and check. Like seriously!!!

this is a joke, is like Verizon trained them to avoid until they cant and then maybe they give you a refund. 

1 Reply
Moderator Emeritus

Hi Nipamoo,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.