I too am having the same issue as others who are trying to redeem their free Amazon Echo. Customer Service Reps and Chat agents have no clue how to resolve this issue. Personally, I think it's pretty sad that a reputable company such as Verizon is having so much trouble with their own promo and offering their customers little to no help at all.
Hi E6584,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
