AMC+ offer does not appear

[porremi243254]

My FIOS plan came with 12 months of AMC+. I was supposed to receive an email with instructions on how to redeem, but the email never came. I don't see an option online to redeem it either.

[LawrenceC]

Hi porremi243254,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.