Account locked, but cannot reset password because # is not registered?
JPHman22
Newbie

I switched to verizon when Verizon took over my cellular provider (Bluegrass) and I tried to register my number and set up my account but it got locked. It suggested I used the "Forgot Password" option, so I tried but I can't do anything else because then it tells me it's not registered. I tried calling the Verizon contact numbers, but I cannot get any option that lets me talk to a live representative. Now I’m in an endless loop of chat support that does not resolve the problem.

Does anyone know what number I can call to get a hold of a real person? Thank you!

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Re: Account locked, but cannot reset password because # is not registered?
LawrenceC
Moderator Emeritus

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.

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