I chatted to a verizon Rep to add sport pass temporarily - he downgraded my existing package and increased my bill by almost $50. I trusted him and was confused with the bill he sent because i thought it included partial bill for existing month. My contract was just renewed so I definitely didnt need it renewed. He tricked me by trying to make it look like he was helping me. All i wanted was a temporary pckage. This is how Verizon treats existing customers????????????? Of course the defense they have is I was given a bill to look at. They refuse to change anything. Wont even listen to what happened - I have been a customer for almost 20 years!!!! I am going to cancel cable as soon as this month ends. This is not the treatment you expect as a long term customer. Corporate Greed
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