Advice on escalating an order stuck in limbo

An innocent request for removal of TV service has turned into a three-day back and forth between phone reps and online support, each telling me that the other group will be able to help me.

There now is a Mix&Match order that cannot be modified or cancelled. Apparently any change to my current plan will require a service call, which is currently not possible.

Any advice on moving this issue forward? 

1 Reply
Moderator Emeritus

Hi NoTVplease,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.