Amazon Echo Redeem Link Missing... :-(

So, I have recieved my email from Verizon saying that "It's time to redeem your Holiday Bonus from Verizon" and gave the instructions to claim... but when i log in I don't see the "Redeem Amazon Offer Link" or anything talking about the Amazon Echo.  I have the link/tile to redeem the Amazon Prime and I did but I'm missing the Echo link ... can somebody please help me with this? I called customer service where i was transferred around and stuck on hold for 1 hour! :-()  and I ended up just hanging up.

Please help

Thank you


Re: Amazon Echo Redeem Link Missing... :-(
Moderator Emeritus

Hi AliciaW,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.