Amazon Echo link does not show up

[Dibie]

Today, I received an email informing me that I can redeem my Amazon Echo. However, when following the link and logging into my account, the redemption link does not show up anywhere. I already talked to an agent but he was not very helpful. How can I resolve this issue?

[kh-gary]

Hi Dibie,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.