Amazon Prime Promotion

I have been trying for a few hours to find the "Redeem" button for the AmazonPrime offer. I clicked the link in the email I was sent but there was no tab. I spent 30 min on tech chat and was transferd to 3 different people before they said I had to call a phone number which was not active when I tried to call. Needless to say, I am getting extremly frustrated and annoyed with this. I've seen that MANY others are having the same issues. Starting to smell a little fishy around here

Re: Amazon Prime Promotion

Hi hatborocamera,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.