Amazon Prime and Echo Promotion

Has anyone had any luck redeeming their free Amazon Prime or Echo? I signed up for FIOS and waited the 31+ days. I have tried clicking on the link that is supposed to walk me through the process of redeeming my code for my Free Amazon Prime account and then Echo, but I keep getting a message that the code has already been used. I was on hold for over 2+ hours with FIOS (chat and live customer service) and with Amazon. When talking to folks at FIOS, I kept getting transferred from one department to another because I "wasn't talking to the right department." Amazon said it was an issue with FIOS, so they gave me a number to call and it was the wrong number, again. Anyway, I have not been able to get in touch with anyone who can help. It seems like a big SCAM to me!! Did anyone have the same problem and any luck getting it resolved? 



1 Reply
Moderator Emeritus

Hi carrie_b,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.