Another Visa gift card error

I'll add my name to the list of people who can't redeem the $50 Visa prepaid gift card that Verizon owes to me. Every single time it just says: HTTP Status 500 - Filter execution threw an exception - I've also tried to do it on their mobile app, & it also doesn't work, it just never loads. Verizon owes me the $50 card, so i'm unhappy about all the errors.

Re: Another Visa gift card error

Hi maxgreis,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.