I've been a long time verizon customer and another 2 year contract is finally up again. Since all of my kids are in college my wife and I decided to just pay for the internet service since we are out of the house most of the time.
Couple of weeks ago we received a flyer in the mail about the 50/50 internet only service for 29.99 (with contract). This morning I checked it also over at the Verizon service availability website and it did show the plan for 29.99 a month for my address.
So I called and told the CSR my request. In response he said I cannot avail of that price until I cancel my service so I can be treated as a new customer. That way I'll be able to get the 29.99 as a new customer. So I did cancel my services right there with him (which is a triple play plan). However, during the course of the call, I got disconnected because apparently the verizon phone service was immediately terminated by Verizon even if I'm on the phone with the CSR (really Verizon?).
So I called again using my cellphne and explained to the next CSR who got my call the case. Well, she said she'd glandly finish my re-order. HOWEVER, when she checked the pricing it's now 44.99 with two year contract. And the 29.99 doesn't show anywhere. She even said that I should have NOT terminated my previous services and just downgraded to internet. That way, I can avail the 29.99. **bleep**? REALLY? Even if I have a flyer right there in my hand and her statement directly contradicts the other CSR. Well, having read about this bait-and-switch by Verizon I held off the re-order until I get the facts straight. So I checked the Verizon availability website and still it shows 29.99 for my specific address. WOW!
Since I already have my house lined with Xfinity cable and even have my own cable box , I might just need to make the call with Xfinity and jump ship away from Verizon because it can't get its facts straight.
Any advice from you guys?
Really **bleep** off by Verizon
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