Another billing nightmare

I moved to my new house on Feb 23rd.  I had Verizon DSL and Phone services lined up AFTER 4 calls to Verizon customer service.  I got to my new house and the email said that they sent the router ONLY to find out that they sent it to the incorrect street address.  SO I finally got that all squared away and the technician came out and got my router installed as well as my home phone.  The DSL service was so slow that I canceled within 3 days of getting it as my neighbors said that there was a faster solution.  So I then get a bill from Verizon for the DSL and Phone.  When I call they tell me that the phone number and the account number do not match.  I also was told that they were going to send me a box to return the router when I canceled my service BUT I never got it.  So I was on chat today and told to call the customer service number.  THE WAIT TIME WAS OVER AN HOUR!  I said forget about it.  My home phone is still working but I want to cancel that too because I was told that is $30 a month.  Um NOPE!  That's crazy!  So now here I am again with another Verizon billing nightmare with no end in site!  Anyone else had a similar situation?

Re: Another billing nightmare
Moderator Emeritus

Hi MzPlaz,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.