Another issue redeeming gift cards!
Enthusiast - Level 1

I've been a customer over a year now, and I've still not received my gift card. I called about this issue months ago and was told to 'keep checking my inbox or spam' for the email to redeem my gift card... which still has never came... 

I see that I am unfortunately not alone.

Re: Another issue redeeming gift cards!
Moderator Emeritus

Hi Erechia,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.