Any advice on how to get the attention of someone at Verizon who gives a hoot???

I've been on  hold for 2 hours and 18 minutes ... got Fios triple-play installed about 4 hours ago ... the technicians were great ... TV picture is super ... BUT I HAVE NO DIALTONE!

Called 1-800-Verizon 2+ hours ago ... the agent was very professional ... tried to resolve the problem over-the-phone ... when that didn't work, he made arrangements to dispatch a technician to my house ... BUT NOT UNTIL TUESDAY. I said I can't wait that long ... he tried to get service to reschedule, but no response ...

Now I'm on hold 2 hours  and 24 hours ...

1 Reply
Moderator Emeritus

Hi RobertRobert,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.