I had a happy two year contract term. My happiness was shattered in last few months in the period when the first two years were over. At first Verizon was promissed to preserve my payment amount at the level of original contract. Ten the bill came $20 higher. At my second call I was talked into two year contract in exchange for 2 years of $20 customer retention discount. I paid one higher bill. Then I had to call Verizon again to get the promissed adjustment and discount in the next month. It all went throug and I was happy. Next month I expected lower bill, no luck. Again bill came high. Needless to say next two bills later the bill is high again. I am loosing my and Verizon time every month hanging an hour on the phone with desoriented verizon employee, some just hang up. I do not blame them, but the company should address the issue. Do not do the same mistake, and after the ens of initial contract run away to competition. Use my bad experiense and run. Let's see is Verizon can react to this post and fix my account issue. May be the simpliest solution is to be carefull what your employees promise. It helps nobody if the promissed goods can not be delivered.
Hi Customer9999,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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