Attempt to Cancel FiOS service

I receievd a message that told me my service would be terminated on 8/9, tomorrow.  My contract runs out on 8/11.  I spoke yesterday (8/7) with an agent at 844-837-2262 who gave me a cancellation order number.  I double checked that today at my online account with a chat rep.  He claimed there is no ca ncellation order on my account.  I want my account to be terminated as of 8/11 and I want to receive the UPS boxes to return the equipment.  CAn anyone help me getg this straightened out?  Appreciate any help offered.

Re: Attempt to Cancel FiOS service
Moderator Emeritus

Hi Walf1947,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.