Auto pay
Obi12
Newbie

I beliieve in May verizon allowed you to set up auto pay using a credit card previously it was only allowed using a bank account. I paid my bill and set up auto pay. I was confirmed and was told that it could take up to 2 months. I checked my verizon app on my phone the following month. It showed a bill and a few days later it showed a zero balance. A month later I have a bill for double the amount. I call and talk to customer service and asked them what happened? As expected they blamed me and reminded me that it could take up to 2 months for the set up. I told them that it had been 2 months. I asked him if my credit card was valid? So they connect me to finance I give them all my information, they run the credit card transfer me to voice prompt and I get a confirmation #. 2 weeks later my bill is now tripple. Again I call customer service same bull and they tell me that the cofirmation # I have is not valid, not even close. They connect me to finance, now this is my 3rd time. I request that my late fees be waived since I paid for it and it is not my fault they have issues. they credit me with only $10 dollars. I get a confirmation #. I get a bill 4 days ago and now my bill is $800+ I go to my app and it says I am to date.

Any one has issues like this? I do have to say they have not charged my credit card but it is getting annoying and it is a waste of my time. tomorrow I will go to the store and see if I can resolve this. There are not too many stores left.

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Re: Auto pay
LawrenceC
Moderator Emeritus

Hi Obi1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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