Automated System put my service reschedule on hold

After putting off calling as long as I could, I finally had to go through the misery of scheduling a DSL trouble call. It took about an hour and a half. Finally, the agent in the India Call Center had permission to schedule. It was an outside call. Line issue that we had already verified at the NID. Noise there, noise on line, constant connectivity drops. Both before and during the "covid questions", I stressed we are high risk seniors. No techs inside. Outside problem, no reason for tech inside. Told that was perfectly fine. We then got a few days of decent connectivity so I rescheduled the call out a week. Didn't want to cancel in case it got worse again. It did. But the auto system that texts to confirm the appt put my appt for this Weds in limbo because I could not say "yes" to having a tech in the house.  It doesn't respond to requests for an agent and my blood pressure isn't up for another bout with their phone system. Any Verizon humans following this forum? 

Re: Automated System put my service reschedule on hold
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