Automated System put my service reschedule on hold
PJDSL
Newbie

After putting off calling as long as I could, I finally had to go through the misery of scheduling a DSL trouble call. It took about an hour and a half. Finally, the agent in the India Call Center had permission to schedule. It was an outside call. Line issue that we had already verified at the NID. Noise there, noise on line, constant connectivity drops. Both before and during the "covid questions", I stressed we are high risk seniors. No techs inside. Outside problem, no reason for tech inside. Told that was perfectly fine. We then got a few days of decent connectivity so I rescheduled the call out a week. Didn't want to cancel in case it got worse again. It did. But the auto system that texts to confirm the appt put my appt for this Weds in limbo because I could not say "yes" to having a tech in the house.  It doesn't respond to requests for an agent and my blood pressure isn't up for another bout with their phone system. Any Verizon humans following this forum? 

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Re: Automated System put my service reschedule on hold
LawrenceC
Moderator Emeritus

Hi PJDSL,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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