There is a recent charge on my bill that I am not paying and I cannot get anyone at Verizon to help or understand the situation. In June 2016 I became a new customer. Every problem I have had since then is directly related to what this technician did or did not do. This recent situation was that I had no service at all, thought it was due to weather conditions, called tech support who asked me to look for a black box on a wall to check for a light and a plug to ensure connectivity. I told him the only box I had was the router, he said no it would be on a wall possibly in the basement or outside. Told him the only box was outside and I could not access/needed special tools. I checked the garage since I don't have a basement and nothing was there either. He said he would have to send a technician out because we couldn't find the box he needed and maybe this was a newer installation system he wasn't familiar with. The technician came and found the "missing" black box - it was in the ceiling of my laundry room behind my water heater. #1 - I never gave the original technician [ermission to enter my laundry room in my home. I told him to stay outside or in the garage. For him to enter my home without my permission is inexcusable. #2 - he never told me he installed this box or I would have been able to check it and inform the tech I had on the phone when I called with this connectivity problem. I am not paying $150 because of his lack of communication #3 - The technician that came to my home last and discovered the black box did not do any demonstration - he followed a wire around my house and did absolutely nothing at all except plug the box in/out - he was here less than 2 minutes. If I had known this black box existed I would have been able to plug it in/out myself when speaking on the phone with the technician instead of him having to send someone out to my home. I AM ABSOLUTELY NOT PAYING $150 FOR SOMETHING THAT IS VERIZON'S FAULT TO BEGIN WITH.
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