I am disgusted by the unethical behavior of a Verizon Customer service representative. I called to disconnect my service as my bill was too high. After speaking with a representative, they were able to lower my bill, but that was not enough, so I asked to be transferred to the “disconnect” department. This is where the bait and switch occurred. He reduced the price even further and the services I was losing was my phone, the Olympic Chanel and one other(can’t remember, not a movie channel), and actually was upgraded from 75/75 to 150/150. I clarified numerous times what services I would or would not be getting. I agreed and proceeded with the order. When we turned on the TV the following day we had no DVR and a fraction of the channels we had prior. When I called, I was shocked to find out the representative moved us to the entry level package with Showtime, hence bait and switch. To get the services I was promised is now costing me an addional $62. It’s clear the CSR in the disconnect department are compensated for keeping someone with Fios. I have since spent over 3 hours talking to numerous CSR, and managers. After speaking with a Manager, I was to receive a call from another Manager(higher up) which I have yet to receive. If someone calls, I will go into full the detsils on the pricing. I would not expect a company like Verizon to have an unethical CSR. team. It’s despicale.
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