I shut down fios, returned all equipment.
Then waited for the bill to be adjusted.
Then got a collection letter. I called paid it to their collection agency.
Then all of sudden month later, after paying and it wasn't on my credit report, I was clearly told it wouldn't be by collections etc
Boom Verizon puts it on my credit with unpaid full balance. Its paid over a month ago. I call collection, its paid. Confirmed. They said call Verizon. Well after calling over and over, transferred, hour wait times, transfer to phillines call center etc no one can answer **bleep**. I'm still calling, battling this etc. This is the worst company. I will tell everyone, I swear I will tell everyone in stores who are speaking with agents selling it, RUN!!!! DONT DO IT.
I WILL TELL THEM EXACTLY WHAT YOU DID. GET IT OFF MY CREDIT!!!!!
The phone number for it, is for wireless not tv etc
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.