I am a Verizon fios customer and one day last month our internet went down. We had a technician come out and tell my wife, without even tracing the line, that we would have to pay for repairs because we probably broke it with our garden beds. Our garden beds are in the complete opposite direction, as I proved to this technicians supervisor, Jeff, who came out to our house with the 2nd tech and saw that the cable was nowhere near the garden. The cable that they repaired was actually an aerial section way down the easement, not even on our property. I called Verizon to make sure I would not be billed for the week that I did not have internet, they assured me I would not, and I was. I called to make sure the repair order would not be erroneously blamed on me as was originally the case, they assured me it would not, and today I got a bill for $511.43 with the description "VERIZON COST TO REPAIR FACILIT". After all that we have gone through already, time off work, rude technicians and long, I mean incredibly long waits on hold, you would think they could do one thing right. I post here because I am desperate. I can't get anywhere with customer service. I tried to call the supervisor who knows I did not break the line but his voice mailbox stays full, as if to say to customers, "Don't bother me." I feel like I'm getting ripped off and hoping somebody on here can help.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.