Black Friday 2019 Reward - Tracking Link Disappeared, shows no sign of reward pending
dmjs21
Newbie

I signed up for a new bundle for the black friday 2019 special (2x $100 Prepaid Cards). The sign up email came in January 2020, the rewards.verizon link was in my bios account homepage for weeks, when you check status it said something like "should be sent in 2 weeks", for a few weeks. Now, late February 2020, the rewards links are gone from myfios homepage and when i try to use the direct links from emails, they error out back to my homepage that lacks the rewards info. I am in good standing, so I don't know why this would go away. 

Anyone else running into this? 

Verizon, can you help or provide information? Thank you.

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Re: Black Friday 2019 Reward - Tracking Link Disappeared, shows no sign of reward pending
LawrenceC
Moderator Emeritus

Hi dmjs21,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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