Black Friday Ring Doorbell

As a brand new Verizon residential customer, I'm extremely disappointed in the inability of Verizon to address my concerns about my Ring doorbell that I was supposed to received as part of a Black Friday promotion when I signed up. I received an email telling me to log into Verizon to get the device. Problem is that when I log-in, there is no option to select the Ring doorbell (unless I want to purchase one for $200). This was part of the package deal (along with Amazon Prime and an Amazon Echo - wonder if I'll get those??). I've tried calling and nobody seems to be able to address the question. Is this really the service that I'm paying $150+/month for? Not impressed so far. How do I get this? 

Re: Black Friday Ring Doorbell
Moderator Emeritus

Hi Thord,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.