Broken Outside Lawn Cover
Aluver1
Newbie

The utility box cover in my front lawn has been damaged and there is now a hole in my lawn.  The utility box is underground and the flush mount cover has fallen into the box.  It now presents a significant safety hazard.

I have a had multiple tickets opened and closed without any help. 

What should I do. Really frustrating, cannot get someone on the phone.  

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Re: Broken Outside Lawn Cover
jonjones1
Legend

Contact your state’s public service commission or department of financial security (ny)

or your city, town, village engineering department.

they can best assist you when Verizon does nothing.

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Re: Broken Outside Lawn Cover
Aluver1
Newbie

They said contact Verizon executive support. Zero help. 

Tried for more than 3 hours today. 

Fact: Fios internet tv and phone is #1. 
Fact: Support is the worst 

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Re: Broken Outside Lawn Cover
jonjones1
Legend
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Re: Broken Outside Lawn Cover
kh-gary
Moderator Emeritus

Hi Aluver,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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