Broken utility box cover in walkway/driveway 3ft wide!

I have a Verizon Vault located at the edge of my business office driveway which is located in a residential neighborhood 20 feet from a school bus stop. I have tried on numerous occasions to reach someone at Verizon for repair. This is the 3rd time in the past 9 years this has happened and the previous time I somehow obtained the VP phone number and it was handled. We are not Verizon customers, so I keep getting transferred with no resolution. I have even contacted Hillsborough County since it is in the easement and they say that they forwarded the request but that was over 7 weeks ago! It is 2ft by 3 foot wide, filled with water and marked with a safety cone which doesn't even cover the hole. Can someone please assist me in resolving and repairing this matter.

Re: Broken utility box cover in walkway/driveway 3ft wide!
Moderator Emeritus

Hi @ProgressiveMed 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.