Bundling- how long to go into effect
capi73
Newbie

I've been thinking of bundling my phone/internet.  I tried to do it online, unsuccessfully as I kept getting a message saying that my order could not be completed at this time and to either try later or call a phone number.  I did it numerous times with the same result.  I chatted with someone from verizon on 3-20-13 and they told me to do a few things and then try the link they sent.  No result.  I then called verizon and spoke with someone about bundling. of course I couldn't get the price that was listed since that was for on line orders only (that i can't get due to the message) but I ordered anyway.  I called back friday because I was thinking the quote the rep gave me  was for the freedom essentials and I wanted regional.  So I again chatted with someone, and was told there wasn't any order placed on my account.  WHAT!  Anyway, I placed an order for the bundle I wanted and was told my account would be updated by the end of that day (3-22-13) well, my account is still  not showing any updates  How long will it take for my  account to be updated and for me to have caller id, waiting and for internet get up to speed?

I also tried checking order status but my order number/zip code does not come up with anything.

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11 Replies
AnnieS1
Contributor - Level 3

Sorry you are having difficulty with your account updating online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

Regards,

AnnieS

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sinha
Newbie

Annie,

Can you please look into my renewal issues! I can send you details via email. Please let me know.

Thanks

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capi73
Newbie

I still haven't heard from anyone and my bill that is due in April isn't showing any new changes to my account.

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capi73
Newbie

I had a phone message from someone from Vz but I can not hear the phone number to the message breaking up.  I've been on chat and phone several times since my original message and still have not had my issue resolved.  I was just disconnected to someone from  Vz.  I have been told non basic denied.  Not sure what that means but was transferred via chat to billing.  I was asked to pay my balance (which was only due April 15) which I did.  Still, nothing.  Today I was told because of my phone plan, I couldn't the freedom bundles(I don't have long distance but don't need it) but was told I could get the regional essentials plan.  I am getting quite frustrated.  Right now I'd don't have caller id, waitng, etc and that 's what I'm interested in yet, I can't get my internet/phone bundled.  I've been a customer for years.

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Heather_VZ
Specialist - Level 3

I'm sorry to hear you haven't had any luck in talking to anyone from Verizon.

I have reached out to our Support team and asked them to please try to contact you again to get this resolved. If you don't hear from someone within the next day, please let us know and we'll work on things from our end.

Thank you!

-Heather

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capi73
Newbie

I have not heard from anyone yet.

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capi73
Newbie

still waiting.

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capi73
Newbie

I was on chat last night, right away the agent transferred to the "correct" dept. but then the chat session ended so I didn't get a hold of anyone.  Think it's time to start looking at other companies.  This has been going on since March 20,

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capi73
Newbie

 Well, my problem still has not been solved.  I chatted with an agent a little while ago.  She told me my order was pending and told me to go to myverizon.com/whatsnext to get updates on my order.  Okay, I did and get a message that I have no pending orders at this time.  She gave me a number to call.  How many times do I have to contact vz  to get a bundle?  It has now been a month.

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ElizabethS
Moderator Emeritus

Helllo capi73

Because you are having problems with your order, we have escalated the issue to another department. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".

There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

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Verizon_Support
Customer Service Rep

capi73,

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

- Joseph_VZ

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