Buried Cable Needed
TurribleV
Newbie

I have been trying to have service started for more than a month with no luck at all.  I have probably spoken to 20 Verizon agents with no resolution in sight.  

I ordered new service, the tech couldn't complete the install because a cable is needed to be buried for service.  The location apparently shows up as aerial in the location database, but it is new construction and needs to be buried.  Every time a Buried Service Request ticket is ordered it is cancelled by the buried service people.  Eventually my entire installation order is then cancelled because it "can't be completed."

Can somebody PLEASE help me resolve this situation.  I have had just absolutely atrocious service and nobody who works for Verizon seems to have any agency or ability to solve this problem.

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kh_jenn
Moderator
Moderator

Hi TurribleV,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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