Bury Fios Cable

I had Fios installed at my new house over a week ago and the cable is going all around 3 sides of my house and is draped across stuff. The technician said someone will be back to bury the cable within a week so I wasn't worried, but a week passed and I hadn't heard anything about scheduling time to have it buried. I spoke with Verizon support and was transferred to 4 different people and the last said it would be resolved within 48 hours and opened a ticket. Now I'm getting calls and texts about the ticket saying my "Verizon test indicates the trouble with your service is resolved" and when I look at my open ticket, it says the contact time is tomorrow at 5pm. So I'm worried the ticket has been entered incorrectly as a service issue, when all I want is the cable buried. I won't be home until after 5pm tomorrow and was expecting someone to contact me to schedule this type of thing. I'm also concerned that where they laid out the cable will interfere with where I'm building a privacy fence around my backyard. No one can answer my questions or give me any help and I just want to know when it's going to be done, how it's going to be done, and make sure I have a say that they won't bury it right where the fence is going or will bury it deep enough.

1 Reply
Moderator Emeritus

Hi mswhit36,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.