I'm trying to get the correct email, in order to email a Death Certificate and "Letters of Administration" to Verizon, in order to resolve an incorrect bill. The email I was given did not work.
My sister-in-law died over a year ago. I reported the death on 6/22/21 and mailed in her Death Certificate as directed. Verizon continued to bill her for services and for her boxes. I found them and returned them, but the bill for monthly services is still on her not shut off account. She lived alone, so no one was using the services. I've been tossed from rep to rep, told an "Escalation Supervisor" would call me and given and email to send the death certificate again. However, the supervisor never called and the email didn't work. During a live chat yesterday, I was given a "dedicated phone #" for the dept who handles deaths, being told that they'd have to give me the correct email address. I called that today, it was not a dedicated dept. In fact, it transferred me to DMC Services, a collection agency. They have the account balance, but no details for the charges. The rep said that DMC got the acct back in April. They specialize in accounts involving deaths, so Verizon had to know that my SIL was deceased. Now it will take them weeks to get the billing details from Verizon. I informed her that I'm moving forward with closing the estate. I refuse to pay $580 for services after she died, when I reported the death. I was assured by a rep on 7/18/22 that Verizon would never expect payment for services after she died. That made sense, but then why has this been made so difficult to resolve?
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