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Last year around late May 2016 some yard work was being done in my backyard and my Verizon line got cut, note, it was only about 1 to 2 inches beneath the surface of the dirt. In addition, I had already called and had the lines marked by miss utility before excavating. Upon Verizon inspection i was assured that the line was miss marked/buried and that I would not be billed for any repairs/replacement fees for the line. Now, March of 2017 I recently received a bill from Verizon CMR Claims department stating I owe $567.63. In Addition, not less than two weeks later I receive a letter from a Law office hired by Verizon to assist in collection of these damages/fees stating I must pay within 10 days.
I find I very odd and frustrating that I was never notified by contractor or other Verizon employees that I owe anything, in addition, I was never provided a quote or estimate. In fact all I understood is I owe nothing and was reassured this on multiple occasions from different Verizon employees.
I am not sure who to speak to about this as I just get shuffled around from customer service member to the next. I need to speak with the CMR claims department Manager or other relevant party so this be resolved immediately.
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Hi Jdingwell765,
Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizonโs cost to repair damage done to the Companyโs facilities. This includes but is not limited to:
โข Buried and Aerial lines
โข Poles
โข Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

