Out of the blue I have been billed by the CMR Claims Dept for 319.64. Apparently a verizon line was cut during routine garden maintenance and I am being billed for the repair work!
The line was hardly buried more than 2 inches and unmarked as well. I know the wire should have been at least 18 inches deep per National Electric Code 830.47 titled "Underground Network-Powered Broadband Communications Cables Entering Buildings".
The repair itself took several weeks with the first person simply running a fully exposed line from the side of our house to the junction box on the street across a neighbors driveway. The second technician then came and buried the line. Neither one of these people or customer service mentioned anything about me getting a bill.
This was least expected of Verizon given we have been a loyal customer for years. A call to customer service didn't help except being asked to contact the 800 number on the bill.
Can anyone advice what are the appropriate next steps?
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