I am in the same boat as many of you. In April we planned the new patio, called the county to mark the lines, and we planted a tree in an unmarked area just to find out there was a Verizon cable not burried deep enough and not reported to be marked. It tool a week for Verizon technician to come out (we didn't get compensated for a week of not having services). My garden was destroyed, and the line was not burried were it was marked.
In June I also received a bill for $310 from CMR claims...after 2 weeks of unsuccessful attempts to reach CMR, they never answer the phone and don't return calls. I finally called Verizon billing... and oh surprise they don't know anything about it and they are not responsible for handling the issue.
I am a parelagal in one of federal agencies that investigate fraud and mispresentation. I can smell the rat. This is what I am suspecious and I am going to report to FCC, BBB, and CFBP. Verizon is not following the regulation for burrying the cable and that is why they are not reporting them. So once the cable is cut they fix it and they ask CMR to bill the client so they don't have to deal with an angry client. That is why they don't mention any billings when we call for service.
I am angry, my contract is with Verizon, I called them for the service. They send god knows who to my house and now allowing them to bill me directly because they received my address from Verizon. Now I have to spend my time dealing with this.
This is a scam done by Verizon, enough is enough, I am sick and tired of this.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.