CMR Drop Wire Bill Woodbridge, VA

[mjq100z]

Hi. I'm trying to resolve an issue of a bill I received from CMR Claims Department in Oklahom City. A two inch diamater (very small) rotted tree partly fell in my front yard. When I pulled the tree out it must have damaged the cable. The cable was buried approximately two inches deep. I planted an 8 inch high sapling in its place. This is a recurring problem I've had because of the shallow burial of the cable since the initial install approximiately five years ago. Routine maintenance (lawn aeration) has even damaged it before. I called the CMR Claims Deparment on (8 June) and they said they would speak to Verizon to determine if it was possible to waive the fee after approximately 30 minutes of discussion. The bill is for $551.

Ironically, I'm just this week deciding if I should renew my two year agreement with Verizon or scout out a less costly option. Thanks for your help.

Mike

[LawrenceC]

Hi mjq100z,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.