CMR Verizon Claim
Mel17737
Newbie

Hi I recently got a CMR claim for $4,334.60 drop wire damage. I did not damage anything. The Verizon installer came out drunk as a skunk and rude as all hell. He kept accusing me for for line damage. I told him it was not me. I know some Lowes trucks and Utility trucks come out here often and told him that it was possibly them.  I also reported him to my ISP Earthlink at the time for being rude and obviously drunk. He wreaked of alcohol! This claim needs to be dropped! I will contact the corperate, The FCC or whatever I have to do!

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LawrenceC
Moderator Emeritus

Hi Mel17737,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizonโ€™s cost to repair damage done to the Companyโ€™s facilities. This includes but is not limited to:
โ€ข Buried and Aerial lines
โ€ข Poles
โ€ข Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

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