CMR bill
bas706
Newbie

As many others, we accidentally cut the FIOS cable outside. The temporary line is in and we are waiting for the permanent cable and burying of that line. I assume I will get a bill from CMR like others have, despite Verizon saying there was no charge. 

Is it possible to fight this charge when it comes or do we have no ground to stand on since we made the mistake (we had called 811 for backyard but not this spot in front we decided to transplant a plant and line was buried just a few inches deep)? Have people just ignored this bill completely? What is needed to appeal the charge? 


I guess I'm just trying to prepare for this scenario and hoping that this isn't a huge bill.

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4 Replies
LawrenceC
Moderator Emeritus

Hi bas706,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

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tns2
Community Leader
Community Leader

You have a chance if it was not buried according to the standards in your locale. 

I don't know the rules in your area but here 811 always marks the whole property.

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bas706
Newbie

We had to choose in 811 website and had just picked backyard. 

The Verizon tech said they aren't required to bury the   Cables more than a few inchs. 

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tns2
Community Leader
Community Leader

Many areas its 6 inches.  But some 2-4.  Varies by locale.

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