CMR claims charge for repairing drop line

Good afternoon. I am having the same issues as many others. My FIOS line was only dropped 4" into my yard without any type of protective conduit. Miss Utility (811) did not properly mark the line and it was accidentally cut during a landscaping project. 

After 2+ months of repeated calls the line was finally replaced. I received a bill dated 07/06/15 for $292.95 to repair the line. At no time was I told I would be responsible for repairing the damage caused by this faulty installation. I never agreed to this price and I never signed a contract describing the repair work to be done and price to be charged. 

It seems like others on this message board have had the same issues with CMR claims. I am very disappointed with the customer service I have received during this entire episode and I would like this to be resolved. 

1 Reply
Moderator Emeritus

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