COMPLAINT - FIOS Sales Reps are LIARS beyond belief
Enthusiast - Level 2

I was moving to a new place where I had a choice with Optimum or FIOS.  Figuring I am a 4 1/2 year FIOS customer and a 19 year wireless customer,  I made a huge mistake thinking that someone would be honest with me about the cost of moving services.  The fantastic liar answered the phone and I explained that I wanted to potentially move services but I wanted the EXACT same channel line up with a similar monthly expense. Of course he lied and said No Problem,  I will even give you the Gigabit connection and expanded DVR so you can record up to 6 shows at once.  He emailed the paperwork and he says, oh dont worry about the $99 dollar transfer fee,  just agree to it and then you will get another email waiving that fee.  Installation goes fantastic.  Then I realize all the lies that I have been told.  Lie #1 -  I only have the standard DVR to record 2 shows, ok,  I'm over it.  Lie #2 - wow, thats strange I dont get CNBC like I use to.  turns out I didnt select it,  but for another $20 I can have it.  Service rep waives fee for a claimed 2 years.  Lie #3 - I receive my bill today and no surprise the $99 fee is still there.  I call the service representative and shes so sorry that nothing can be done.  I tell her to find a new job with a good company rather than this company that lies to anyone on the phone.  Lie #4 - the credit for the additional channels was only applied to my account for 1 year,  not 2 years like the liar I spoke to told me.

Best news ever,  I will happily cancel all my verizon wireless and I will describe how I was treated to all of my neighbors.

Re: COMPLAINT - FIOS Sales Reps are LIARS beyond belief
Moderator Emeritus

Hi FiosLiedtome,

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