Today called Verizon to discuss being charged for 3 set top boxes when I only have two was on hold waiting for an agent for 1 1/2 hours NO ONE EVER answered next I tried chats and was transferred SIX different times and spoke with five people who were unable to resolve my issue.  The sixth person lied and said the issue was resolved when O asked for proof have an email sent to me showing the STB was removed he said I'd get it on 23 hours.  I am truly horrified at the uncaring and unconcerned customer service staff and their inability to assist customers. 

Moderator Emeritus

Hi twb155,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.