Cable hasn't worked for MONTHS. Can't reach human being
sbr2
Newbie

My cable has not worked for month--I see a series of error messages on my screen and going through the prompts is just a circular disaster.  I have been paying for cable I can't watch for months, have used the automated repair system numerous times, have rebooted my cable box numerous times, have tried calling dozens and dozens of times and cannot reach a human being.  I even tried to DM Version on Instagram and a bot responded.  It seems absolutely impossible to reach a human being.  How can I get my cable repaired?

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kh_jenn
Moderator
Moderator

Hi sbr2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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