Can not pay or view bills online

This has been going on for a week.  I know I have a bill coming up soon.  I was on Chat with a CSR for almost an hour and was told see below.  I cleared my cookies and cache on 2 different browsers.  The went to another computer and tried from there still same error message "Bill & Payment We are unable to process your request at this time. Please try again later"

How is this even acceptable?  Verizon, fix your website if you want to get paid.

{edited for privacy}

Re: Can not pay or view bills online

Hi kmreece,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.