Can not redeem gift card: Sorry. We could not find a matching record for the account information
joecha
Newbie

I get this message when I click on my offer to redeem my reward:

1) "Sorry. We could not find a matching record for the account information provided."Please note that if your service was installed within the last 24-48 hours, our system may not yet be updated with your new account information. Please wait 24-48 hours, then log back into My Verizon and click on the "Fios Welcome Bonus" link to complete the registration of your card or check your card shipping status.

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Re: Can not redeem gift card: Sorry. We could not find a matching record for the account informatio
LawrenceC
Moderator Emeritus

Hi joecha,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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