Can’t Access 50 Dollar Gift Card

Like many others, the page that opens up when clicking on the gift card link from the offers page just shows {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}. Is there any way for Verizon to fix this for everyone? It seems from searching the forums there have been problems of some sort with gift card redemption for years now.

Re: Can’t Access 50 Dollar Gift Card
Moderator Emeritus

Hi Amnk,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.