Can't Redeem Xbox gift card

I have been trying to redeem the xbox gift card for 2 months now and it is one of the reasons I decided to go with this plan. But every time i try to redeem it, it says the URL requested is not on the server. I have spoken to many agents but to no avail I can't get any help obtaining the gift card.. it is truly annoying. Why offer a gift card if there is no way to redeem it. I keep getting emails to redeem my offer but I can't!

Re: Can't Redeem Xbox gift card

Hi deedee235,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.