Can't Redeem my Gift Card
mjlindahl
Enthusiast - Level 1

It is time to redeem my $200 gift card for having Fios over 65 days.

I received the email to redeem, but the link is not working, and receive an error message. I have tried it on multiple devices, and have chatted and talked to multiple support reps. All of them assure me that the link will be fixed. It has not been fixed. The last support was closed and I cannot reopen it even though my issue was not resolved.

I want to redeem my gift card. I need a working link or assistance from someone who can make this happen. I see that this a constant problem that Verizon customers are facing and that after posting on this forum someone finally reaches out that can actually assist so please assist. 

Will I actually be able to redeem my $200 gift card?

Re: Can't Redeem my Gift Card
KH-OrnEsh
Moderator Emeritus

Hi @mjlindahl 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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