Can't access online account

I have contacted Verizon customer support several times to try to get my access to fixed.  I can't login to my account even if I create a new password.  Everytime I contact customer service they say they are referring it to the web support department and after that I don't hear anything - it has been a couple weeks since the last contact.

I am paying bills that I have no access to see!  If this can't be fixed, please tell me how to switch back to paper billing so at least I can see my bill!


Re: Can't access online account
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.